Impact of Project Management, Financial Strategies, and System Operations on Service Efficiency: A Quantitative Analysis

Abstract

The objective of this study is to understand the effect of project management, financial strategies and system operation on service efficiency in the banking sector. This research was aimed at discovering how these key factors help improve operational performance and service delivery. Quantitative research design was used using survey questionnaire to collect data from sample of banking professionals in Pakistan. The relationships between the variables were analyzed and evaluated using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that project management, financial strategies, and system operations play a very significant role in determining service efficiency of which project management has the highest positive impact. Financial strategies and system operations are also shown to have contributed notably to the overall efficiency improvements in banking services, suggesting that a well-rounded strategy to improve efficiency in banking services is needed. Thus, these results indicate that a focus on effective project management, prudent financial decisions and streamlined system operations is essential for achieving service excellence. The findings from this study serve as a source of practical recommendations for improving the efficiency of banking services and making organizational operations consistent with corporate objectives. The results contribute to this general literature on service efficiency, and provide a basis for further research in the banking industry and other service-oriented industries.